How can we help you?

1. Click "Get Started" or "Register" in the navigation menu
2. Enter your email address and create a strong password
3. Verify your email by clicking the link sent to your inbox
4. Log in and start using DataHive with your welcome bonus

1. Navigate to your Dashboard after logging in
2. Enter a valid Facebook page or profile URL
3. Specify the number of posts you want to extract
4. Click "Start Scraping" to create the job
5. Monitor the job status in real-time on your dashboard
6. Download results once the job is completed

1. Go to Dashboard → API Keys
2. Click "Generate New API Key"
3. Give your key a descriptive name
4. Copy the key immediately (it won't be shown again)
5. Store it securely - treat it like a password

Important: Never expose API keys in client-side code or public repositories.

• PENDING: Job created, waiting to be processed
• PROCESSING: Currently extracting data
• COMPLETED: Successfully finished, data ready to download
• FAILED: Encountered an error (check error_message field)
• CANCELLED: Manually cancelled by user

Use the job status endpoint to poll for completion:

GET /api/v1/scraping/jobs/{job_id} Headers: X-API-Key: your_api_key

Poll every 3-5 seconds until status is "completed" or "failed". See API Docs for full details.

• Pay-As-You-Go: $1.00 per post, 100 posts/day limit, no monthly fee
• Starter: $499/month, 50k posts included, $1.30/1k overage
• Advanced: $999/month, 200k posts, $1.10/1k overage, priority support
• Advanced+: $1,999/month, 500k posts, $1.00/1k overage, dedicated support

View full details at Pricing Page

• Pay-as-you-go is charged per extraction in real-time
• Subscription plans are billed monthly in advance
• Overage charges are billed at the end of each month
• You can track usage and costs in your dashboard
• View billing history in Account Settings

1. Go to Dashboard → Plan Requests
2. Submit a request for your desired plan
3. Admin will review and approve (usually within 24 hours)
4. Upgrades take effect immediately
5. Downgrades take effect at next billing cycle

Common reasons for job failure:

• Invalid URL: Ensure it's a valid Facebook page/profile URL
• Private content: Cannot extract from private accounts
• Rate limiting: Too many requests in short period
• Platform changes: Facebook updates may cause temporary failures

Check the error_message field in the job response for specific details. If the issue persists, contact support with the job ID.

• Number of posts requested (more posts = longer time)
• Current platform load
• Target page complexity and content volume
• Network conditions

Typical extraction takes 30-120 seconds. If a job exceeds 10 minutes, it will timeout.

• Verify your API key is correct and hasn't been deleted
• Ensure you're including the X-API-Key header
• Check for typos in the API key
• API keys are case-sensitive
• Generate a new key if yours has been compromised

• Pay-as-you-go: 100 posts per day
• Starter: 50,000 posts per month
• Advanced: 200,000 posts per month
• Advanced+: 500,000 posts per month

Exceeding limits will result in overage charges at your plan's rate.