Privacy Policy

1. Introduction

DataHive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Facebook data extraction platform.

By using DataHive, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Full name
• Account preferences

2.2 Usage Data

We automatically collect:

• API requests and responses
• Job creation and completion data
• Usage statistics and metrics
• Error logs and debugging information
• IP addresses and browser information

2.3 Payment Information

Payment processing is handled by third-party providers. We do not store your full credit card details. We retain only billing address and the last 4 digits of your card for reference.

2.4 Extracted Data

We temporarily store data extracted from Facebook on your behalf. This data is associated with your account and jobs, and is retained according to our data retention policies.

3. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process your data extraction requests
• Manage your account and subscription
• Send you service-related notifications
• Provide customer support
• Improve our platform and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Storage and Security

4.1 Storage

Your data is stored on secure cloud infrastructure with encryption at rest and in transit. Extracted Facebook data is stored temporarily and can be downloaded by you at any time.

4.2 Security Measures

We implement industry-standard security measures including:

• SSL/TLS encryption for data transmission
• Encrypted password storage using bcrypt
• Secure API authentication with rotating keys
• Regular security audits and updates
• Access controls and monitoring

4.3 Data Retention

Extracted data is retained for 30 days by default. You may delete your data at any time through your dashboard. Account information is retained until you request account deletion.

5. Data Sharing and Disclosure

5.1 Third-Party Services

We may share data with:

• Payment Processors: For billing and subscription management
• Cloud Providers: For data storage and hosting
• Analytics Tools: For usage analysis and improvement
• Email Services: For transactional emails and notifications

5.2 Legal Requirements

We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights or prevent harm.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Cookies help us:

• Keep you logged in
• Remember your preferences
• Analyze usage patterns
• Improve platform performance

You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your account and data
• Export: Download your extracted data
• Opt-out: Unsubscribe from marketing communications
• Restrict: Limit how we process your data

To exercise these rights, please contact us through the support page or your account settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws, including GDPR and CCPA.

9. Children's Privacy

DataHive is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through a notice on our platform. Your continued use of DataHive after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@datahive.com
• Support: Visit our Support Center